Refund policy

Refund Policy

Last updated: October 29, 2026

Damaged, defective or wrong item

If your order arrives damaged, defective, or is not what you ordered, email us at qqq6411207@gmail.com within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund. You don't need to send the item back.

Changed your mind

You can return an item within 30 days of delivery if it is unused and in its original packaging. Please email us first so we can give you the return address. Return shipping is paid by the customer. Items sent back without contacting us first may not be accepted.

Lost or late orders

If your order has not arrived within 30 days of shipping, contact us and we will send it again or refund you in full.

Refunds

Once we receive and check your return, or approve a claim for a damaged, defective or wrong item, we will refund the original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund. Original shipping was free, so there are no shipping fees to refund.